Shipping policy

Shipping policy

Processing & Delivery

  • All orders include FREE SHIPPING.
  • Delivery takes 7-15 working days.
  • Delivery depends on your location and the local courier's process.
  • Customers are responsible for local taxes, duties, and customs charges.
  • We currently offer worldwide shipping, delivering to most countries across the globe.

Order Cancellation

  • You may request cancellation within 5 minutes of placing your order.
  • Cancellation approval is subject to the processing status at our fulfillment center and is only applicable to credit card payments.

Returned to Sender

  • If an item is returned due to an incorrect or insufficient address:
    • €10 reshipment fee applies.
    • No refund will be issued if the package is destroyed and not returned to the warehouse.
  • If the package is refused or undeliverable after all delivery attempts:
    • Up to 50% of the purchase price will be charged as a resale/logistics fee.

Pick-Up by Courier

  • Customers must track shipments and collect packages from the post office if needed.
  • If unclaimed, packages will be destroyed, and we are not liable for replacement or refund.