Refund policy

Refund policy

Return Eligibility

We accept returns and exchanges within 14 days of delivery.

To qualify:

  • Must be returned within the 14-day return window.
  • Not altered, resized, or repaired by a third party or signs of wear damage. 
  • All tags must be attached.
  • A photo or video must be provided as proof of condition.
  • Returns must be sent to our warehouse address only.

We reserve the right to reject returns that do not meet these conditions.

How to Initiate a Return or Exchange

  1. Email us at:  support@mayahenrys.com

    Include:
    Order number
    Reason for return or exchange
    Photo/video evidence of the item
  2. We’ll review your request and provide the return address and instructions.
  3. Once shipped, send us the tracking number for visibility.

📦 Note: You are responsible for return shipping costs. We do not provide return labels.

 

Refunds

  • Once your return arrives and is inspected, your refund will be processed within 7 business days.
  • Please allow up to 30 business days for returns to reach our warehouse.
  • Refunds are issued to the original payment method.

Refunds will not be granted if:

  • The package is destroyed due to an incorrect or insufficient address or not delivered back to our warehouse.
  • The item has been altered, resized, or repaired by a third party or returned in poor condition not present at the time of sale.
  • You fail to contact us within the 14-day return period.

A €10 restocking fee applies if the return is due to an incorrect address or refusal of delivery and the item is returned.

 

Exchanges

  • If you received the wrong item or need a different size, we’re happy to help with an exchange.
  • Follow the same steps above and clearly state your desired replacement.
  • You will be responsible for the return shipping fee, and the replacement will be sent free of charge once approved.

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us within 24-48 hours of receiving your order.
  • Email a clear photo or video to support@mayahenrys.com
  • Once approved, we will issue a refund or send a replacement, with no need to return the item.

Non-Returnable Items

  • Items returned after the 14-day window are not eligible for a refund or exchange.
  • Altered, resized, or repaired by a third party; evidence of wear, such as scratches or damage, not present at the time of sale. 

Rejected Returns 

  • The item will be sent back to you at your original shipping address. You will be responsible for the return shipping cost.